About us
Priority five
Develop organisational capacity
The key performance indicators and supporting indicators of this priority relate to enhancing organisational skills, knowledge and capability. Additional performance information is provided from indicators detailed in the Corporation's output agreement with the Minister of Housing.
Key performance indicators
Overall staff satisfaction
| Performance indicator | Measure | Actual | Variance |
| Overall staff satisfaction | >=70% level of satisfaction | Not tested |
- |
A decision was made early in 2007/08 not to proceed with a staff satisfaction survey in the current year. As a result, no indicator of staff satisfaction is available for 2007/08.
The Nexus data warehouse project
| Performance indicator | Measure | Actual | Variance |
| Develop and implement the data warehouse project |
Nexus project implemented by 30 June 2008 |
Achieved |
- |
Complete corporate financial governance project
| Performance indicator | Measure | Actual | Variance |
| Complete corporate financial governance project |
Review completed and recommendations implemented by 30 June 2008 |
Achieved |
- |
Supporting indicators
Staff turnover
| Performance indicator | Measure | Actual | Variance |
| Staff turnover rate | 10%-15% | 16% | (1%) |
The staff turnover rate target was not achieved. Unplanned turnover for the 12 months ending 30 June 2008 was 16 percent (an increase from 15.13 percent for the year ending 30 June 2007). While the year-end measure was not met, the turnover rate is considered acceptable given the tight employment market for skilled and experienced employees.
Public trust and confidence
| Performance indicator | Measure | Actual | Variance |
| Public trust and confidence in the Corporation | 52% confidence by the public |
51% | (1%) |
| 75% knowledge about the Corporation |
72% | (3%) |
The public trust and confidence in the Corporation target was not achieved. The Corporation accepts that it will take time for the positive changes in the Corporation's new operating model to deliver sustained improvement to these two indicators.
Management development
| Performance indicator | Measure | Actual | Variance |
| Management development programme | Programme completed and implemented by 30 June 2008 |
Achieved |
- |
Competency based learning and development
| Performance indicator | Measure | Actual | Variance |
| Competency based learning and development system |
Designed and implemented by 30 June 2008 |
Achieved |
- |
Manage the review of the documentation of Board processes
| Performance indicator | Measure | Actual | Variance |
| Manage the review of the documentation of Board processes |
Review completed and recommendations implemented by 30 June 2008 |
Achieved |
- |
