About us
Priority two
Understand that housing is more than a roof over people's heads
The key performance indicators and supporting indicators of this priority relate to broadening the Corporation's tenancy management role. Additional performance information is provided from indicators detailed in the Corporation's output agreement with the Minister of Housing.
Key performance indicators
Assisting households into state housing
| Performance indicator | Measure | Actual | Variance |
| To assist households into state housing units over the year |
9,500-10,000 households assisted |
9,429 |
(71) |
Households assisted into state housing units was not achieved. Shortfalls in the acquisition programme placed considerable pressure on the Corporation's ability to meet the full-year target.
Increase the state housing portfolio
| Performance indicator | Measure | Actual | Variance |
| To increase the state housing portfolio for 2007/08 |
Increases made in accordance with the range identified in the acquisition programme (1,287) |
1,177 |
(110) |
The increase in the state housing portfolio was not achieved. Residential property market leases became increasingly difficult to secure and investment in residential property became less attractive as the year progressed. These factors impacted on the overall gross acquisition target. Additional units delivered through the main capital programme partially mitigated the shortfall in leases.
Supporting indicators
Tenant satisfaction
| Performance indicator | Measure | Actual | Variance |
| Level of tenant satisfaction | >=70% level of satisfaction |
71% |
1% |
Social Allocation System
| Performance indicator | Measure | Actual | Variance |
| Social Allocation System annual audit results | >=95% correct assessment decisions |
94% |
(1%) |
The Social Allocation System audit result was not achieved. The minor variance represents applicants that had been housed based on a high priority assessment when, based on the audit findings, they should have been assessed as low priority applicants.
Income-related rent
| Performance indicator | Measure | Actual | Variance |
| Income-related rent accuracy - annual audit result (percentage of correct assessments based on tenant records) |
>=96% correct assessment based on tenant records |
97% |
1% |
Net acquisitions
| Performance indicator | Measure | Actual | Variance |
| Total acquisitions (net) to the state housing portfolio during the year11 |
Increase in acquisitions within the range of 510-575 |
497 |
- 12 |
The total net acquisitions to the state housing portfolio was achieved. It should be noted that the original measure range of 510-575 was reduced to 487-552. Ministers approved the reduction of the Statement of Intent target by 23 properties to account for properties acquired during the 2006/07 financial year through the Housing Agency Account and a subsequent reduction of $8.945 million in appropriations for 2007/08.
Better use transfers
| Performance indicator | Measure | Actual | Variance |
| Number of transfers resulting in better use of the housing portfolio |
300 transfers recorded |
293 |
(7) |
The number of better use transfers was not achieved. The better use programme has achieved its goal of freeing up larger homes for families in serious housing need. Since 1 July 2007, the larger homes vacated have resulted in an extra 365 bedrooms being available for families on the waiting list. This is equivalent to 121 three-bedroom houses.
Additional performance information
Income-related rent
| Performance indicator | Measure | Actual | Variance |
| Percentage of new tenants receiving income related rent |
>=98% of new tenants receiving income-related rent |
98% |
- |
| Percentage of all tenants receiving income related rent |
>=90% of all tenants receiving income-related rent |
91% |
1% |
Acquisitions
| Performance indicator | Measure | Actual | Variance |
| General acquisitions | 495 (97 buy-ins, 123 new builds, 271 redevelopments, 4 relocations) |
530 |
35 |
| Leases | 553 (429 new and 124 renewed) |
437 |
(116) |
| Community Group Housing | 31 (23 buy-ins, 3 new builds, 5 new leases) |
36 |
5 |
| Rural housing acquisitions | 50 | 50 |
- |
| Community Renewal acquisitions | 55 | 21 | (34) |
| Auckland City pensioner housing reconfigurations | 103 | 103 |
- |
| Total gross acquisitions | 1,287 | 1,177 | (110) |
| Less sales and disposals Sales and lease expiries |
331 |
332 |
1 |
| Other disposals and write-downs | 416 | 348 | (68) |
| Total net acquisitions | 510-575 | 497 |
- 13 |
Overall, the main capital programme was exceeded, with 530 deliveries against a target of 495. Additional buy-ins were made to help mitigate shortfalls in the lease programme due to declining market conditions.
A declining property market made leases increasingly difficult to obtain as the year progressed. As a consequence, the lease programme result was below target by 116 units.
Construction delays in Porirua, unexpected flood plain issues with the North Tonar project in Northcote, and the need to align Fenchurch Street with the greater Tamaki Transformation Project created significant delays in the Community Renewal acquisition programme. These factors resulted in under-performance against the measure.
Total gross acquisitions were 110 units short of the target. The principal areas of shortfall were leases and Community Renewal acquisitions. Extra units delivered through the main capital programme partially mitigated the shortfall.
Net acquisitions were 497 deliveries against an output agreement target range of 487-55214 acquisitions. This adjustment was agreed by the Minister to compensate for 23 Housing Agency properties acquired in 2006/07. The shortfalls in leases and Community Renewal acquisitions were partially mitigated by the extra units delivered by the main capital programme, and less disposals over the year.
Modernisation
| Performance indicator | Measure | Actual | Variance |
| Total number of homes to be addressed through the modernisation programme |
1,500-1,650 interventions | 1,585 |
- |
11 Total acquisitions (net) is the aggregate of general acquisitions, leases, Community Group Housing, rural housing, Community Renewal and Auckland City pensioner housing; less sales, lease expiries, other disposals and write-downs.
12 This indicator gained approval to be reduced from the Statement of Intent target of 510-575 to 487-552.
13 This indicator gained approval to be reduced from the Statement of Intent target of 510-575 to 487-552.
14 This indicator gained approval to be reduced from the Statement of Intent target of 510-575 to 487-552.
