Councils and Community Organisations
Living in a community group home
This page contains information relevant to community groups that rent Housing New Zealand properties.
We will install safety features to ensure the home is safe and fit for use. What these are depend on the house and its intended use.
Some houses need a Building Warrant of Fitness. We will tell you if your home needs one and arrange for it to happen. If you have a warrant it must be displayed so that it is visible to all residents.
Fire safety:
Firetronix IQP inspect our homes and maintain safety features such as fire alarm systems, sprinkler systems and emergency lighting. They will contact you to arrange a time to inspect the safety equipment.
Everyone in the home needs to know what to do in a fire, including how to use equipment, evacuation procedures and general fire safety.
Tell us about changes:
You need to let us know immediately if there's any change to the:
- services you provide from your home
- number of residents at the home
- ability of residents to hear and escape from fire or an alarm.
Changes like these may affect the type and level of fire safety protection required in your home. In some cases we also need to let the local council know about these changes.
Repairs:
Call us as soon as possible on 0800 833 755 or 0800 801 601 about any damage in or around your home, or if you need something repaired.
If you want to do any repairs or alterations to your home, check with us first as there may be council consent or fire compliance implications.
Home security:
Make sure everyone in your home knows to lock the doors and windows when going out and at night. We've put security catches on some windows. If you have trouble using the security catches, let us know.
If someone arrives at the house and says they work for Housing New Zealand, ask them to show their identification before letting them in. If they don't have any identification, ask them to wait outside then call us immediately.
Paying rent:
You must pay your rent on time. Contact us as soon as possible if something happens that may affect your payments. If you use one automatic payment to pay the rent on more than one property, let us know. We can split the payment across all properties so you avoid going into arrears.
Find out more:
Call us anytime on 0800 801 601 or 0800 833 755.
